Late at night, we had a maintenance window for our servers in Sweden. As usual, IT services were brought down and manual routines were deployed. The service window was expected to last a maximum of four hours.
To convince our owners and banks to finance a potential acquisition, it was necessary to provide a 5-year plan and to conduct a due diligence assessment on both Unilabs and the business that was up for sale.
One early February morning, the fire alarm went off at the Unilabs laboratory in Eskilstuna. As part of a big hospital, this is known to happen every now and then, either by mistake or for training purposes. So no-one took much notice at the beginning.
One Saturday evening, a radiographer was working at the MRI lab in a Unilabs radiology institute in Hamar, a small Norwegian town. There were no other radiographers or radiologists at work – she was all on her own.